Job Posting

 

Job Title: Business Development Director

Job Reporting To: President

 

KEY RESULT AREAS:

Accountability for business development and sales execution of contract furniture and architectural wall lines with strategic customers. Business development through personal relationship development with end-users, architects, designers, general contractors, commercial real estate, and vendors. Key contributor in shaping company culture and developing and executing strategic sales plans.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

 

·       Meet or exceed agreed to annual sales productivity targets.

·       Responsible for business leads process to identify optimal business opportunities.

·       Build existing and new relationships with strategic clients and influencers in designated area.

·       Continous study and participation in training to develop in- depth, expert level knowledge of the NSBI core vendors and in house manufacturing capabilities to champion sales and design excellence throughout the organization.

·       Determine customer needs and respond promptly to customer inquiries regarding products and services.

·       Prepare and deliver accurate, detailed proposals and price quotes, according to agreed to gross margin parameters.

·       Lead all communication with designated clients in order to create the best-in-class customer experience.

·       Coordinate project management details for own projects.

·       Key contributor in assisting president with strategic sales planning opportunities.

 

WORKING RELATIONSHIPS:

Proactively interacts with end-users, architects, designers, general contractors, commercial real estate, and vendors and internally with other account managers, president, engineering/design team, and project coordinator.

 

QUALIFICATIONS REQUIRED:

 Skills/Competencies:

Commercial Furniture Sales Experience, Attention to Detail, Excellent Communicator, Strategic Thinker, Problem Solver, Multi-tasker, Team Orientation, Quality Focus, Passion for Customer Service. Microsoft software familiarity. Previous experience with Team Design or CAD software a plus.

 

Education: Bachelor’s degree desired; or commensurate combination of education and related work experience.

Compensation is a salary in the $50k-$75k salary range plus commissions 1st year income project in the $100k-$120k range + benefits, 401k, and all expenses paid.

 

Contact Randy Samuelson at rsamuelson@questmc.com.


 

 

JOB TITLE:

FIELD SALES ENGINEER---Positions are in Philadelphia, PA, Orlando, FL and San Francisco(Bay area) CA.

DEPARTMENT:

SALES

REPORTS TO:

LEAD – FIELD SALES ENGINEER

FLSA STATUS:

EXEMPT

 

OVERVIEW: The Field Sales Engineer (FSE) will primarily be involved in providing field technical and installation training to dealers for Handicare Stairlift and Patient Handling products.  These interactions will be performed at specified dealer locations, client homes and Handicare Regional Sales Offices throughout the assigned region.  When not engaged in this training activity, FSE’s will also be tasked with developing and conducting e-learning sessions for dealers on topics that can be effectively delivered via this medium.  Finally, they will offer telephonic support, regarding the service, repair and preventative maintenance of Handicare products throughout the U.S. – supporting Dealers, Handicare’s Technical Service Team and Handicare’s Home Accessibility Sales group.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

·        Field based technical and installation training (60%)

·        Provide dealer support through on-site service

·        Provide on site support of Handicare institution customers

·        Provide telephonic support to dealers and Handicare staff

·        Conduct dealer training sessions as Handicare Regional Sales Offices

·        Provide webinars and online support for dealers

·        Training of internal associates on use of product and problem resolution

·        Support sales in on-boarding new dealers, specifically with Technical matters related to products (Partners Portal) and the PhotoSurvey system

·        Assist and provide problem solving solutions to dealers over the phone

·        Record call transactions and problem histories (CRM)

·        Follow up and make scheduled call backs to clients

·        Interact with clients to provide and process information in response to inquiries, concerns, products and services

·        Support all product lines - ceiling lifts, floor lifts, stair lifts, Photosurvey, etc.

·        Provide assistance for first time installs for dealers

·        Work with R&D to contribute to internal knowledge of product issues and possible long-term fixes

·        Additional responsibilities as requested or required by management

 

SUPERVISORY RESPONSIBILITIES:

·        This position has no supervisory responsibilities.

 

COMPETENCIES:

·        Knowledge of Handicare and the Stair lift and/or Patient Handling products

·        Proven field service experience

·        Excellent communication and problem-solving skills

·        Must be able to orally present material to large groups

·        Read blueprints and architectural drawings

·        Ability to troubleshoot, test, repair and service technical and/or electrical equipment

·        Maintain and manage company assets in a responsible manner Determines appropriate action required and solid problem-solving skills

·        Ability to work flexible hours and to adapt to changing working schedules as required

·        Able to read and interpret written information

·        Able to deal with frequent change, delays or unexpected events

·        Is consistently at work and on time

·        Follows instructions, responds to management direction

·        Takes responsibility for own actions

·        Observes safety and security procedures

·        Incorporates a process improvement mentality

·        Reports potentially unsafe conditions

·        Uses equipment and materials properly

·        Ability to handle clients professionally during all interfaces

  • Good analytical skills to provide swift diagnoses of problems
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
  • Ability to function in a self-directed environment
  • Innovative thinker who is positive, proactive, and readily embraces change

 

LANGUAGE SKILLS:

·        Ability to read and comprehend instruction, correspondence and memos. Ability to write correspondence. Can effectively present information in one on one, small group and large group situations to customers, clients and other employees of the organization.

 

EDUCATION, EXPERIENCE & TRAINING:

·        High School Diploma or general education degree (GED); and 3 to 5 years of related experience and or training; preferably in building construction, mechanical, and/or electrical methods.

 

CERTIFICATES, LICENSES OR REGISTRATIONS:

·        Valid U.S. Driver’s License.   Acceptable driving record. 

 

COMPUTER SKILLS:

·        Proficiency in Windows applications, Microsoft Word, Excel, PowerPoint and Outlook is required. Proficiency in ERP software, preferably in Microsoft Dynamics (AX12).

 

PHYSICAL DEMANDS:

·        The employee may frequently stand, walk, climb, stoop, kneel or crouch during shift. Employee will be required to regularly use hands to finger, handle, feel and reach with hands and arms. Employee must be able to regularly lift, push, pull and or move up to 50 lbs.

 

WORK ENVIRONMENT:

·        This position may work in an environment with loud noise levels. This position may frequently work near moving parts, be exposed to vibration and be exposed to airborne particles & dust.

 

TRAVEL:

·        This position may travel up to 75% of the time

CONTACT: Randy Samuelson at rsamuelson@questmc.com

 

EOE/M/F/D/V 


 
 

Associate Vice Chancellor, Human Resources

Saint Louis Community College

 


SUPERVISION GIVEN
: Provides strategic direction for the human resources functions which include employee and labor relations, talent management, benefits, retirement, compensation, employee training, human resources information system, professional development, workers' compensation and diversity and inclusion.

POSITION SUMMARY
: Plans, organizes, directs and controls the development, administration and strategic direction of the Human Resources Department and its programs for the district; promotes, directs, implements and coordinates equal employment opportunity and diversity and inclusion. Serves as a member of the College's Leadership Team.

PRIMARY DUTIES PERFORMED:

  • Advises and counsels the Chancellor, College's Leadership Team and Board of Trustees on policy, legal requirements and the impact of related legislation related to human resources matters on the College and its employees; communicates and consults with College's general counsel for legal advice/litigation related to human resources matters; seeks advice from general counsel on the interpretation of federal, state and local laws and regulations.
  • Serves in a leadership role with other administrative team members to foster relationships with community and government officials, academic officials,  union organizations, the College-wide governance system, non-bargaining support staff, administrators, and students where appropriate.
  • Exercises leadership in the development and administration of the human resources budget and manages financial resources consistent with college policy, budget approval and sound financial management principles
  • Oversees the human resources information system; ability to obtain, organize, analyze and interpret data and information and to make recommendations to leadership and administrators.
  • Participates in all required and relevant College training and development opportunities.
  • Assists with other matters as assigned.
     

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent knowledge of all Human Resource functions including employment, benefits, employee relations, labor relations, retirement, compensation, policy development, and performance appraisal.

Knowledge of Federal, State and local/municipal labor and employment laws and regulations impacting upon both the private and public sectors.

Skill in planning and budget preparation and fiscal management. Experience with administering Workers Compensation programs.
Demonstrated experience regarding sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Demonstrated ability to lead and represent a diverse human resources staff; experience working in a collegial and shared governance environment in education, preferably in post¬ secondary education

Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures relevant to human resources.

Ability to make administrative/procedural decisions and judgments. Ability to communicate effectively, both orally and in writing.

QUALIFICATIONS/EXPERIENCE:

  • Master's Degree with concentration in Human Resource Management or related field
  • At least 15 years of experience in roles of increasing responsibility in Human Resource management
  • Leadership at the department-head level managing the entire Human Resources function as paii of a senior management team
  • Experience in an institution of higher education (preferably public)
  • Work with publicly-elected governing bodies, i.e. Boards of Trustees
  • Strategic, analytical and problem solving skills as well as attention to detail
  • High tolerance for ambiguity and change in a fast-paced environment
  • Experience in collective bargaining and labor management agreement administration in a multi- union workforce including chief spokesperson roles
  • Partnering with external consultants and vendors
  • High level of affinity to and experience with business computing systems
  • Excellent knowledge of MS-Office applications
  • Experience in diverse workforce settings
  • Good relationship building and management capabilities


PHYSICAL REQUIREMENTS:

Negligible

WORKING CONDITIONS:

Usual office working conditions; exposure to computer screens, noise and electrical energy; extensive contact with faculty, staff, students and the public

Ability to travel to all college locations

 

Replies should be sent to jwiley@questmc.com

 


 

 

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